transcosmos renews three information security certifications in South Korea
transcosmos said it renewed three international information security certifications in South Korea and said it is the first BPO company in the country to hold all three.
transcosmos said on Aug. 4 that it renewed three international information security certifications in South Korea: ISO/IEC 27001, ISO/IEC 27031 and ISO/IEC 27701. The company said it is the first business process outsourcing company in South Korea to renew all three.
According to the company’s release, ISO/IEC 27001 covers information security management systems, ISO/IEC 27031 covers IT business continuity management systems and ISO/IEC 27701 covers privacy information management systems. transcosmos said it first obtained ISO/IEC 27001 in 2008 and has kept it for 18 consecutive years. It said it obtained the other two certifications in 2023.
The company said the certifications are international standards intended to protect corporate information assets and customer data. It said the renewals support service stability and security standards in AI-based customer service settings.
transcosmos said stronger controls around information security, business continuity and privacy are increasingly important as AI contact centers become more common in South Korea.
In its company background, transcosmos said it launched in 1966 and operates through 188 bases across 36 countries and regions. It also said it provides global e-commerce services in 46 countries and regions.
The company said it supports AI transformation efforts in South Korea’s customer service field using proprietary AI technologies, generative AI and data analytics. It said its services span contact center, IT, marketing, e-commerce, field services and education.
Editorial note: This article was prepared with AI assistance and includes source attribution for reader review.
Comments ()