Regulatory

FTC sends more than $23.8 million in Grubhub refunds to 640,038 consumers

The FTC said it is distributing more than $23.8 million in refunds to 640,038 consumers affected by Grubhub conduct that it and the Illinois attorney general alleged was unlawful.

The Federal Trade Commission said Tuesday it is sending more than $23.8 million in refunds to 640,038 consumers affected by conduct involving Grubhub that the agency and the Illinois attorney general alleged was unlawful.

The payments are tied to allegations that Grubhub misled drivers about earnings, blocked diners from their accounts and funds, and listed restaurants on its platform without permission. The FTC said the refunds are going to drivers and diners affected by those practices.

Under the settlement terms, Grubhub was ordered to advertise pay for drivers honestly, give users a way to dispute blocked accounts, and list restaurants only with their consent.

According to the FTC, it and the Illinois attorney general alleged in December 2024 that Grubhub deceived drivers about how much money they would make delivering food and engaged in other unlawful practices affecting diners and restaurants. The FTC said it is now sending checks or PayPal payments to affected consumers.

Most recipients will get a check by mail, the agency said. Check recipients should cash their checks within 90 days, while PayPal recipients should redeem payments within 30 days.

The FTC said consumers with questions can contact refund administrator Analytics Consulting LLC at 1-888-446-4992 or use the FTC website FAQs. The agency also said it never requires people to pay money or provide account information to get a payment.

The FTC said its redress dashboards provide state-by-state breakdowns of payments in agency cases. It also said FTC actions in 2025 led to more than $435 million in redress to consumers nationwide.