AT&T settlement lets customers file claims over two 2024 data breaches

AT&T has agreed to a $177 million settlement over two 2024 data breaches, and eligible current and former customers can now file claims tied to the incidents.

Payment amounts depend on which breach affected a customer. NBC 5 Dallas-Fort Worth reported that claims may be worth up to $5,000 for the first breach, up to $2,500 for the second and up to $7,500 for people covered by both.

According to the report, the first breach occurred on March 30, 2024, and involved data including addresses, Social Security numbers, birthdates, passcodes, billing numbers and phone numbers that were reportedly released on the dark web. The second breach involved call and text records for nearly all AT&T customers from May through October 2022, plus a small subset from Jan. 2, 2023.

AT&T said it learned in April 2024 that data had been illegally downloaded from a third-party cloud workspace and started notifying customers in July 2024 after launching an investigation. The company denied wrongdoing, but said it agreed to settle to avoid the expense and uncertainty of protracted litigation.

Customers affected by either or both breaches may file claims at telecomdatasettlement.com or by mail through Kroll Settlement Administration. NBC 5 DFW reported that eligibility can be checked with a class member ID, email address, AT&T account number or full name. Those without a confirmation code and notice ID can contact Kroll at 833-890-4930.

The claim deadline has moved from Tuesday, Nov. 18, to Thursday, Dec. 18. Online forms must be submitted by that date, and mailed claims must be postmarked by then.

AT&T said it remains committed to protecting customer data and maintaining trust, according to the report.

Sources

• NBC 5 Dallas-Fort Worth

Editorial note: This article was prepared with AI assistance and includes source attribution for reader review.