ZenBusiness says AI guide Velo handled 2.5 million conversations in its first year
ZenBusiness said its AI guide Velo handled more than 2.5 million conversations from small business owners across the U.S. in its first year.
ZenBusiness said on Aug. 3 that its AI guide Velo handled more than 2.5 million conversations in its first year, as the company marked the product's first anniversary.
The company said small business owners use the tool for questions about starting a business, compliance, planning and growth. ZenBusiness said the product has become a larger part of its platform as it adds AI features for business formation and operations.
ZenBusiness said users have spent more than 25,000 hours in conversation with Velo, which the company said is equivalent to more than 1,000 days. It also said monthly conversation threads increased from about 14,000 at launch to 590,000 currently. The company said the share of interactions needing a human handoff declined from 11.5% to roughly 3%.
The company said it serves nearly one million small businesses. It also said Velo's capabilities grew during the year with additions including idea generation, name generation and entity advice. ZenBusiness said it added a feature called Blueprint in April and consolidated features into the current Velo experience in June.
Sameer Gulati, president and chief product officer at ZenBusiness, said in the release that users have moved from early curiosity to asking Velo about more complicated issues such as entity structuring, tax filings and growth plans.
ZenBusiness said nearly half of Velo conversations happen after hours or on weekends, and that interactions have come from all 50 states and Washington, D.C. The company invited business owners to visit zenbusiness.com/velo.
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