FTC says Doxo will pay $2.1 million to settle deceptive billing claims

By Atlas Watchline Staff · Enforcement · August 17, 2026

The FTC says online bill payment firm Doxo will pay $2.1 million to resolve allegations that it used misleading ads and undisclosed fees and subscriptions.

The Federal Trade Commission says online bill payment firm Doxo will pay $2.1 million under a proposed order to settle allegations that it used misleading search ads, added fees and undisclosed subscription terms to steer consumers to its platform.

The agency said the proposed order would direct the money to consumer redress. The FTC said the case centers on claims that Doxo made its service look like the official payment channel for utility, car loan and other bills.

What the FTC alleged

In its 2024 complaint, the FTC alleged that Doxo and co-founders Steve Shivers and Roger Parks used search ads and other ads that led consumers to believe they were paying the company they meant to pay, when they were instead using Doxo’s third-party bill payment system. The complaint said Doxo’s landing pages often used other companies’ names and sometimes their logos.

The FTC also alleged that Doxo lacked relationships with the overwhelming majority of companies it claimed were in its payment network. It said the company added delivery fees that were not clearly disclosed and signed consumers up for a recurring subscription program without clear disclosure of the subscription terms or price.

Background and court findings

The release says that, at the FTC’s request, a federal court found Doxo violated the Restore Online Shoppers’ Confidence Act by failing to clearly disclose subscription terms and by failing to obtain consent for subscription charges. The FTC said the proposed order was approved by a 2-0 Commission vote and filed in the U.S. District Court for the Western District of Washington.

What happens next

Under the proposed order, the $2.1 million payment would be used for consumer redress. The FTC said the filing seeks to resolve the allegations raised in the complaint.

Sources

• FTC press release

Editorial note: This article was prepared with AI assistance and includes source attribution for reader review.

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