Diebold Nixdorf updates Thomaston Savings Bank ATM network
Thomaston Savings Bank is modernizing its self-service banking network with Diebold Nixdorf ATMs, software and managed services.
Thomaston Savings Bank is updating its self-service banking network with Diebold Nixdorf’s DN Series ATMs, terminal application software and managed services, the companies said Tuesday.
The bank said it wants to improve ATM availability, security and convenience while keeping branch and self-service banking connected for customers in central and western Connecticut.
What the update includes
Diebold Nixdorf said it monitors the bank’s ATM network around the clock and provides proactive support. The company said those services are supported by DN AllConnect Data Engine, which uses artificial intelligence and advanced analytics to aggregate and analyze ATM data in real time.
The release said the goal is earlier issue detection, faster incident resolution and better cash management at ATMs.
The bank also said it plans to move to Diebold Nixdorf’s Branch Automation Solutions. The companies said they are considering future capabilities including tap-to-pay, QR-enabled transactions, enhanced deposit automation, cash recycling and video-assisted banking.
Background on the relationship
Thomaston Savings Bank said it has worked with Diebold Nixdorf for more than 20 years. The release said the bank was established in 1874 as a state-chartered mutual savings bank and is headquartered in Thomaston, Connecticut.
Diebold Nixdorf said Thomaston Savings Bank operates 16 full-service branches. The company said it operates in more than 100 countries and has about 20,000 employees worldwide.
What the companies said
Patryk Krakowski, vice president and regional manager at Thomaston Savings Bank, said the companies are building a more connected omnichannel experience.
Chad Buckland, senior vice president, North America Banking at Diebold Nixdorf, said financial institutions are changing the role of the ATM channel as part of a broader connected banking experience. He said the arrangement can improve availability, reduce operational complexity and support continued innovation.
What happens next
The release did not give a timetable for the rollout of the updated ATM network or the move to Branch Automation Solutions. It said the bank is considering additional self-service features for future use.
Sources
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